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Honesty in Branding

In the welter of information and descriptions of branding one definition feels particularly close to our heart – the one presenting branding as a process of imparting meaning, which helps a brand build relationships. These relationships are most important to us in the process of building a strong brand, at every level of our work.

Brands have a hard-knock, busy life these days. They constantly have to:

  • present themselves
  • prompt contact
  • engage

However, the network that needs to be created in order to achieve this goal is getting ever more complicated and ambiguous. To establish order, the message must be simple, coherent and clear, which qualities need to be treated as pillars in brand identity building. Arguably, a communication based on such principles facilitates getting through the immensity of information we are being bombarded with every single day. But a strong and simple message is not enough to guarantee engagement and brand attachment.

Is there anyone who hasn’t bought a product which disappointed, used a service that proved over-hyped or voted for a politician who had promised far too much to remember it all? Creating their image, brands can’t afford such slip-ups and negligence. That’s why we always give our clients this piece of advice: be honest, because it is the only way to succeed and remain credible.

Engagement is a reward for honesty

Brands which communicate in a natural way with their target audience are understood better – and it is the clear language that gets the customers hooked on the story we want to tell them. Branding is all about creating relationships – and the best results are achieved by building them on an honest foundation. Here are some examples:

Adventure

Adventure is a private primary school, where education is construed as a journey, an expedition in the search for knowledge. For the school’s founders and teachers, learning is an adventure and they do their best to make it just that for the students. All activities – both compulsory and extracurricular – are instructed in an original, unconventional way so that they attract students’ interest, prompt them to ask questions and seek solutions on their own. When we started collaboration with Adventure, we felt their authentic enthusiasm for working with children and the students’ energy proved infectious during our visit there. We sensed the kids’ potential and decided to tap into it. We reached a conclusion that if students are at the centre of the Adventure school, which promotes an active attitude among its pupils, then their active participation in the process of image-building seems obvious.
003 - PIC - Adventure.pngChildren received from us carefully prepared cut-outs and were asked to arrange them into images which they associate with learning, school and adventure. The collages created in this exercise became the axis for the school’s visual identity. The solutions worked out in the common effort were spot-on and quickly earned the approval of both teachers and parents. And the children, who actively participated in the process, strongly bonded with the new visual image of their school.
004 - PIC - Adventure 2.png

The ultimate proof validating the direction we chose was the fact that children, along with their chaperones, dropped by our office on more than one occasion. Several weeks after the project’s completion, they popped in to say ‘thank you’ and show their appreciation of our work, which was a very special reward to us. Such good reception would not be possible if not for the honest and open collaboration model, which drew on the school’s philosophy and thus naturally emphasised its character.

We Care

Another example based on honesty is our last project. We were asked by a large company operating on the medical market to create an umbrella brand which would integrate all activities connected with education, prevention and diagnosis of diabetes. The problem is grave as, with 550 million diabetics worldwide forecast for 2030, diabetes will be the 7th cause of death. The spectrum of people who are affected or are at risk of the disease is very broad. The greatest challenge was creating a spacious message medium, which would be able to reach people very different from one another.

We were sure that we didn’t want to suggest a project resembling same-old, traditional, „medical” solutions, as those tend to deter rather than encourage people to familiarise themselves with the content. The key assumption was creating a flexible tool, which would naturally adapt to the communication it carries and the target audience it is to reach. And that’s how ”We Care” was developed.
005 - PIC - WeCare.pngThe main task of the brand is to inform that understanding the essence of diabetes and awareness of the risks carried by the disease can prevent or at least control it so that it doesn’t pose any threat. It will allow the affected to enjoy their lives, fulfill their dreams and passions, relish every day, every moment.
006 - PIC - WeCare 2.png

Honesty is a very expensive gift. Don’t expect it from cheap people.

These two projects along with our previous experience confirm that the best results are produced when we work with our clients instead of working for them. Substantial engagement in the process on the part of the partners is an investment in mutual trust. Honesty in shaping the relationship is of exceptional value as it influences every project by enriching it with a very important, intangible value. Warren Buffet once said: „Honesty is a very expensive gift. Don’t expect it from cheap people.” The same can be said about brands. That is why it is so important to us to build an image on the basis of an honest, specific message.

Now try to achieve that! Though it seems simple and natural, it poses much trouble and requires quite some time… But when at the end of this bumpy road you sigh: „Why didn’t we think of this earlier?” – it means that we have achieved our goal and that is how we succeed.

rio
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01.12.2017
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branding brand

AI won’t save a brand that doesn’t know who it is

When we were creating the second edition of Brand Jungle, we knew we couldn’t ignore the topic of AI. Paradoxically, not because it is trendy, not because every event now feels obliged to include something about artificial intelligence, and definitely not because we believe in yet another miracle tool that will take care of brand strategy, communication and half of marketing by the end of the quarter.

The reason was much deeper. We can see more and more clearly that AI has entered the everyday work of companies faster than many brands have managed to prepare a meaningful context for it.

As organisers, we could have treated this topic as just another point on the agenda. Instead, we decided to run a workshop on brand context for AI ourselves, because this is where brand strategy, everyday brand work and technology naturally meet. Without strategy and without a clear understanding of who the brand is, who it exists for, what problem it solves, what role it wants to play in its audience’s life, how it differs from others in the category and how it makes decisions when things get difficult, AI will not become a magical support system for the brand. It will simply become a very fast producer of correct, smooth and strangely similar content.

During the workshop, we talked about AI as if it were a new employee. Highly capable, fast and ready to work from day one, but also someone who does not know the company, has never sat in on client conversations, has not heard the difficult decisions made around the boardroom table and has no idea why the brand speaks in this particular way and not another. If you give it a task, it will start working. If you do not give it context, it will start guessing.

And this is where the real problem begins.

Because when AI, our new employee, does not have all the information it needs, it reaches for what is easiest to reach for: the average of the internet, the average of the category, the average of messages it has already seen somewhere before. And that is when we so easily end up with texts about comprehensive support, a professional and individual approach, real customer needs, a combination of strategy and creativity, tradition and modernity, and tailor-made solutions. On the surface, everything seems to be in place. But after a moment, it is hard to tell whether we are reading a description of a law firm, a software house, an agency, a manufacturing company or an ambitious diet catering brand. AI is not doing this maliciously. It is simply filling the lack of context with a ready-made pattern.

The subject of brand context in AI is important, but it is not easy. This is not about learning one clever command or finding a prompt that will suddenly solve every communication problem. It is about giving the brand something solid to base its work with AI on, so that strategy is no longer a PDF saved years ago in a folder called “final_final_ultimate_v.7”, but a system of decisions that can actually be used every day.

At Rio, we have been saying for years that branding does not begin with a logo, colours or a campaign. It begins much earlier, with understanding the business, the moment the company is in, its audience, the tension it responds to and the market it operates in. Very often, it also begins with decisions that are uncomfortable, but that bring order to everything that follows: communication, offer, sales, design, website, presentations, content and, now, working with AI.

During the Brand Jungle workshop, we did not want to talk about artificial intelligence as a shiny spectacle or a magical tool that will do strategy on behalf of the brand. We wanted to show it more as a mirror that very quickly reflects what is already clear in the brand, and what has long been blurry. If the brand has no clear direction, AI will not create one for it. If the brand sounds like everyone else, AI will reveal that even faster. But if the brand has a strong backbone, its own language and a well-described context, AI can become a genuinely useful support tool in the team’s everyday work.

One sentence stayed with us after the workshop:
Before you invite AI to work on your brand, prepare proper onboarding for it. The same kind of onboarding you would give to a new person on the team - someone you genuinely want to trust.

And this conversation led us to the next step.

We created a simple tool that helps you check whether your brand gives artificial intelligence enough specific context to work with. It is not a brand audit and it is not a shortcut around strategy. It is more of a quick diagnosis that shows where your decisions have already been named, and where AI will most likely start adding things on behalf of the brand that no one consciously chose.

Answer 12 simple questions and see whether your brand has the kind of context AI can truly work with:
BRAND CONTEXT

And if, after completing the test, you see that your brand context is incomplete, scattered or too intuitive, you do not need to know immediately what to do next. You can book a free 30-minute consultation with us, during which we will look at your result together and check whether the problem lies in the way your brand has been described for AI, or deeper - in the strategy that needs to be clarified and organised. It will be a short, specific conversation about where you are today, what you still need in order to work with your brand in a meaningful way, and where it is worth starting. You will find the booking link below.

Iza: Book a free consultation
Marcin: Book a free consultation

Good results with AI do not start with a prompt. They start with a brand that knows who it is.

RioTeam






 

Branding isn't individual work

Projektowanie marek i praca nad ich rozwojem to odpowiedzialne zadanie. Świadomość głębi i złożoności mechanizmów, które je kształtują jest dla osób pracujących w naszej branży kluczowa. Szczególnie dziś, kiedy ciągła zmiana, elastyczność i umiejętność dopasowania się definiują skuteczne zarządzanie brandem.

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